Software Technical Support Engineer (Remote working)

PeopleLake GroupKuala Lumpur, Kuala Lumpur, MY

3 hari lalu

Penerangan pekerjaan

🌟 We are Hiring : Software Technical Support Engineer! 🌟

We are looking for a dedicated and skilled Software Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients and team members.

📍 Location : Kuala Lumpur, Malaysia

⏰ Work Mode : Flexible office & remote

💼 Role : Software Technical Support Engineer

About the company :

Our client is a leading software development automation company specializing in cutting-edge solutions.

About the role :

As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities :

Diagnose and resolve technical issues through phone, email, or remote access.
Handle application setup, configuration, and design-related problems.
Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
Escalate complex issues to senior engineers with clear documentation.
Recreate customer environments to find the root cause of problems.
Test and verify software updates, upgrades, and fixes.
Create and update technical documentation.
Participate in team meetings to share insights and best practices.

Required Skills and Qualities :

Customer-focused mindset : Always aim to deliver the best service.

Good communication : Able to explain technical issues clearly to both technical and non-technical people.

Technical learning ability : Quick to learn new products and systems.

Strong problem-solving : Able to analyze and fix issues efficiently.

Team player : Work well with other departments.

Independent : Able to work with minimal supervision.

Adaptable : Comfortable in a fast-paced, changing environment.

Preferred Technical Skills :

Operating Systems : Windows Server, Linux

Databases : SQL Server, Oracle, DB2

Web Servers : Tomcat, WebSphere

Language : Japanese (good to have, but not required)

Ready to make an impact? 🚀 Apply now and let’s grow together!

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).

PeopleLAKE is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training. eLawyer Recruitment is part of PeopleLAKE Group. Visit us on https : / / peoplelake.asia / follow us on https : / / www.linkedin.com / company / peoplelakegroup / to get updates on latest job opportunities or for legal jobs visit on https : / / elawyer.com.my / and follow us on https : / / www.linkedin.com / company / agensi-pekerjaan-els-sdn-bhd /

Buat amaran kerja untuk carian ini

Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, MY