Technical Customer Support

NCS SolutionsBayan Lepas, Penang, Malaysia

19 jam yang lalu

Penerangan pekerjaan

Technical Support Specialist (Shift-Based)

Work Hours : 9-hour shift including 1-hour lunch

Shift Timing : Between 7 : 00 PM MYT – 7 : 00 AM MYT (rotational / night shift)

Open to Fresh Graduates

Key Responsibilities

Respond to customer inquiries via phone, email, or chat.
Troubleshoot technical issues using knowledge of applications, products, and vendor resources.
Clearly communicate basic technical solutions to customers in an understandable manner.
Diffuse challenging or upset customer situations with professionalism.
Document customer interactions in real-time using internal systems.
Escalate unresolved or complex issues to appropriate channels.
Collaborate with other technicians and supervisors to resolve issues.
Continuously learn and familiarize yourself with new technologies, products, and platforms.
Follow defined procedures and quality standards to resolve problems.

Qualifications

Bachelor’s Degree in a technical field.

Open to fresh graduates; 1–3 years of experience in a technical support role preferred.

Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Basic computer literacy with proficiency in Microsoft Office applications.

Strong communication skills with the ability to explain technical concepts in simple terms.

Demonstrated customer service mindset and ability to manage difficult conversations.

Ability to work night shifts and manage tasks independently under supervision.

Preferred Skills

Experience with ticketing systems and real-time documentation.

Knowledge of basic networking, software troubleshooting, or hardware support.

Strong problem-solving and collaboration skills.

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Technical Support • Bayan Lepas, Penang, Malaysia