PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.
Our client is a leading provider of air cargo and logistics solutions, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.
Why Join Our Client?
- Join a high-impact global logistics provider
- Work with major international clients in fast-paced industries
- Thrive in a fast-paced, collaborative control tower environment
- Enjoy growth opportunities and career development in global logistics
- Competitive pay + allowances for night shift and public holidays
Job Overview :
As a Customs Clearance Supervisor, you will lead and oversee all customs clearance operations for air and sea shipments at our Bayan Lepas hub. You will be responsible for ensuring that every shipment is cleared on time and in full compliance with Malaysian Customs regulations, while advising customers on duty and tax implications. In this role, you will coordinate closely with Royal Malaysian Customs, OGAs, carriers, and internal teams, supervise and coach your clearance team, and continuously update procedures to reflect the latest regulatory requirements.
Key Responsibilities
Supervise and manage daily customs clearance activities to ensure accurate and timely processing of shipmentsPrepare, review, and submit customs declarations with proper HS classification and supporting documentsAdvise customers and internal stakeholders on duty / tax assessments, import / export requirements, preferential tariffs (FTA), excise, and exemptionsLiaise with Royal Malaysian Customs, OGAs, carriers, warehouses, and service providers to resolve inspections, holds, and disputesLead, coach, and develop the customs team; assign workloads and monitor KPIs (lead-time, documentation accuracy, customer satisfaction)Maintain and update SOPs, compliance checklists, and implement changes in line with updated customs rules, LMW requirements, or AEO guidanceIdentify opportunities for process improvement, duty mitigation, and cost optimisationSupport audits, compliance checks, and prepare timely operational reportingWhat We're Looking For
Diploma / Degree in Logistics, Supply Chain, International Trade, Business, or related field3–5 years of hands-on customs clearance experience in freight forwarding, 3PL, or import / export environment; at least 1 year in a supervisory role preferredActive Kursus Ejen Kastam certification (mandatory)Strong knowledge of Malaysian Customs regulations, HS codes, tariff classification, OGA permits, and EDI systemsSkilled in calculating and explaining duties / taxes to customersStrong stakeholder management and communication skills in English and Bahasa Malaysia (Mandarin is an advantage)Proficient in MS Excel and cargo / EDI systemsProven leadership skills with experience in supervising and developing teamsDetail-oriented, able to work under pressure and meet tight deadlinesNice-to-have : Customs broker licence, experience in LMW / bonded warehouse operations, AEO programmes, Dangerous Goods handling, or trade compliance exposureJob Type : Full-time
Pay : RM4, RM6,000.00 per month
Education :
Diploma / Advanced Diploma (Required)Experience :
hands-on customs clearance experience in freight forwarding : 3 years (Required)Language :
English (Required)License / Certification :
Kursus Ejen Kastam certification (Required)Work Location : In person
