Customer Service Engineer (m / f / x)

Overview

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.

Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.

Responsibilities

• provide support to customers for all products and perform troubleshooting in a variety of environments to ensure optimal customer satisfaction and service
• practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on site
• resolving customer issues in a timely manner to keep downtime to a minimum
• support for our customers with hardware and software issues in the following languages : C++, Visual Basic, IEC 61131-3 on PC-based platforms
• monitor all assigned cases and update all activities on company tracking system
• manage all customer issues and escalate them to the relevant departments if necessary
• develop and disseminate technical documentation for users
• handle in-depth technical questions in cooperation with product management and development
• maintain accurate customer documents and prepare reports for all issues and resolutions
• develop machine programs according to customer specifications in the following languages : C++, Visual Basic, IEC 61131-3 on PC-based platforms
• offer standard and custom training to provide support and solutions for Beckhoff products
• document and record all service, support, and project activities
• programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
• approximately 70% of this role will involve traveling

Qualifications

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