Regional Account Manager - Malaysia-based

The REGIONAL ACCOUNT MANAGER is responsible for the business development of assigned local, regional and / or global accounts, building solid relationships at those client organizations.

Meet profit requirements by renewing and growing accounts.

Ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level Agreements (SLA’s).

WHAT’S IN IT FOR YOU?

Global and dynamic culture Competitive compensation + incentive package Remote work setup RESPONSIBILITIES : Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.

Understand and communicate business value to the clients.

Identify upselling opportunities working with other regional and global account managers.

Become a trusted advisor to the customer with the goal of helping them meet their employee screening needs.

Prioritize and escalate issues considering our value of “Outside In” while achieving SLA’s.

Working in collaboration with internal colleagues (eg : Customer Support, Operations, Finance, others) while retaining ultimate accountability for the health of the relationship.

Maintain an accurate forecast for incoming and outgoing revenues within your book of business.

Document all customer interactions and activities in Siebel, as well as opportunities and risks.

Develop second tier clients into key accounts.

Participate in ongoing business reviews to maintain the highest standards of service performance and operational issues.

Develop and work with clients to agree an account strategy to achieve win-win business objectives.

Keep up to date on all the company’s major services and solutions.

Monitor and be aware of competitors product and service strategies.

Other responsibilities as may be required by the company from time to time.

QUALIFICATIONS : Education :

• Degree in Business Administration or equivalent work experience Experience :
• Sufficient experience managing and growing local, regional and global accounts.
• Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
• Resolution and escalation.
• Experience working in a matrix organization where influencing skills are of extremely high value.
• Minimum of 5 years working experience.
• Preferably 2 years Account Executive experience is an advantage.

Other Knowledge, Skills, Abilities or Certifications :

We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role.

We are an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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