Customer Service Representative (Mandarin Speaking)

Be the Voice of Trust in the Future of Finance Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support customers, and help shape the future of digital finance. Here, you'll make your mark by empowering clients worldwide while working from the comfort of your home in Malaysia. Experience international opportunities without leaving your country. Job Description As a

Customer Service Representative (Mandarin Speaking),

you will deliver prompt and accurate support across email, live chat, and phone, ensuring client satisfaction while helping them navigate fintech products and services. Job Overview Employment type : Full-time Shift : Shifting Work setup : Work From Home, Malaysia Remote / Work from home arrangement Eight (8) days annual leave Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses The Qualifications We Seek Minimum 1.5 years of customer service experience High school diploma or equivalent (minimum educational requirement) Proficient in English (spoken and written) Your Daily Tasks Respond promptly and effectively to customer inquiries via email, live chat, and phone Assist customers with account-related issues, technical troubleshooting, and product inquiries Provide accurate guidance on cryptocurrency trading, security measures, and account management Collaborate with internal teams to resolve escalated concerns Maintain detailed documentation of customer interactions and follow service protocols Exceed performance targets while supporting the success of the customer service team About the Client Empowering Finance, Building Confidence Our client is

a trusted financial services provider specializing in innovative solutions for the digital economy.

They focus on delivering seamless customer support and account management in the evolving cryptocurrency and fintech industry. With a dedication to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate financial services. Welcome to Emapta Malaysia! At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning.

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