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Client Services Analyst (English Speaker)

Client Services Analyst (English Speaker)

BybitMalaysia, Malaysia
24 hari lalu
Penerangan pekerjaan

Responsibilities

  • Deliver high-quality customer support via live chat and email channels;
  • Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
  • Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
  • Understand customer needs and funnel valuable feedback to management;
  • Actively identify and implement strategies to boost team productivity and service quality.

Requirements

  • Diploma or above in any field; Math / Economics / Finance / Statistics / Investment background will be a bonus :
  • Relevant CS experience;
  • Prior trading experience would be preferred;
  • Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Proficiency in other Slavic languages will be advantageous;
  • Confident in handling numbers and statistics;
  • A strong inclination for the technology sector and a focus on personal and career development;
  • Team player who is committed, self-driven, and responsive to client requests;
  • Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office; 4pm-1am; 12am-9am).

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Service Speaker • Malaysia, Malaysia

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