To provide implementation service including managing customers and timeline.To provide technical support to customer either on-site / remote / phone or email.To obtain technical certification for products that company distributes.To help customers in matching requirement into product / solutions.To provide workable (or alternative) solution based on customer's requirement.To conduct Product Hands-on Training to customers and partners.To be able to carry out installation and configuration by reading manual when given a new product when there is no prior training given.Able to work in a fast-paced environment. Working after office hours, Sat / Sun / Public Holidays, from time to time, would be expected.
- To support Sales personnel in sales process, e.g. product features / functionalities clarification, implementation consideration, tender compliance, etc.
- To work closely with Sales personnel to help manage a few strategic accounts.
- To conduct POC to secure sales.
- The above functions will be based on products / solutions that company distributes.