Manager, e-Business and Market Research

George Town, Cayman Islands | Posted on 11 / 11 / 2025

To lead Cayman Airways’digital commerce initiatives and market research functions within the Commercial Department, with a focus on optimizing e-business platforms, managing data analytics and business intelligence, and delivering insights that support strategic planning, revenue growth, and enhanced customer engagement. This role is responsible for end-to-end strategic planning and operational execution of Cayman Airways’ eBusiness strategy and market research initiatives, working closely with internal teams and third‑party vendors.

Summary of Key Responsibilities

• Manage the development and performance of all e‑business platforms, including our corporate website, mobile apps, and online booking systems. Lead and manage end-to-end website strategy development and day-to-day operational execution.
• Growing online commercial results in alignment with top and bottom‑line goals, ensuring e‑Business is a strong contributor toward achieving overall company revenue projections.
• Develop and maintain a comprehensive digital web strategy by prioritizing a product backlog and leading digital initiatives from concept through execution.
• Lead the definition of consumer digital experiences through market research and user analysis. Execute functional requirements gathering and documentation, producing high-level mock‑ups and a clear digital vision.
• Own the content management system, responsible for regular website content updates, ensuring accuracy, timeliness, and alignment with brand standards.
• Contribute analytical rigor in collaboration with data analysis and financial systems teams to identify and execute strategies to increase sales, reduce costs, and improve customer experience. Provide technical oversight and support for the management and optimization of the CRM platform.
• Lead and conduct market research efforts including customer surveys, competitive benchmarking, and trend monitoring to inform strategic decisions. Analyze competitor performance and seasonal trends and recommend tactical responses.
• Produce regular and ad hoc reports and dashboards for senior leadership, including performance analysis of digital sales channels, point-of-sale trends, passenger demographics, geographic heat maps, and customer behavior insights. Collaborate with Finance to align analytics with financial reporting and planning.

Requirements

Cayman Airways offers an excellent compensation package

The deadline for receipt of applications is 5 th December 2025

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