Compliance Interactions Manager, APAC

Role Summary

As a healthcare company, Baxter must comply with laws and regulations regarding our interactions with healthcare professionals and organizations. The APAC Interactions Operations Team supports these efforts through its application of Baxter’s Global Interactions Policy (GIP) and reporting through our Pega Grants application. The team ensures accurate and complete reporting of payments made by Baxter to the medical community for all APAC transaction processes for transfers of value reporting and compliance with the GIP. The team works with Baxter business teams in training, monitoring and controlling these transactions across APAC. Comprehensive data reviews, process improvements, and system recommendations for enhancing the effectiveness of APAC transparency reporting and controls is a key part of this role. The team helps to ensure policy, processes and systems enable Baxter to comply with legal / regulatory requirements across APAC. Additional responsibilities include the development, update and review of Standard Operating Procedures (SOPs) and work instructions. The team collaborates closely with members of Baxter’s commercial business, medical affairs, finance, legal, and ethics and compliance and teams.

Area of Responsibility

• Highly involved in the decision making of Global Business Solutions (GBS) activities and progress as part of the Senior Leadership Team
• Leading a team member of 4 from diverse background with different language expertise to serve all the APAC countries’ grants review
• Engage with all Leaders from the Countries, Ethics and Compliance teams, Internal Controls, Legal, etc. to discuss issues and remediation on Interactions Activities
• Publish Monthly Dashboard for all APAC countries to trace activities, spending, aged grants, deviations, and highlights
• Participate in all the Countries’ quarterly Compliance and Trust Committee (CTC) Meetings to provide feedback on issues for interactions activities and updates to Compliance policies
• Lead the Global PEGA IT enhancements, issue remediation and standardization of processes
• Provide training and updates to all stakeholders on updates for the systems and processes for PEGA and Global policies related to Interactions activities
• Serve as a subject matter expert for Baxter’s Global Interactions Policy (GIP)
• Develop and deliver training to business partners and external and service providers on GIP documentation, related processes and systems
• Manage and guide business partners with pre-approvals, contracts and payment requests related to Baxter’s interactions with the medical community in support of the GIP
• Subject Matter Expert for building, revising, managing and acting as a liaison for all interactions operations systems and platforms including SharePoint and Pega Grants
• Manage the updating and creating of Standard Operating Policy (SOP) and Desktop Procedures
• Identification and implementation of process improvement initiatives

Work Knowledge / Skills Required

Educational Qualifications

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and / or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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