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Front Office Officer

Front Office Officer

Mei Man RealtyGeorge Town, Penang, Malaysia
1 hari lalu
Penerangan pekerjaan

Salary and Benefits

  • Attractive Salary
  • Monthly Bonus
  • Performance Bonus up to 3 months
  • Free Meal & Parking

Job Descriptions

  • Greet and welcome guests
  • Responsible for handling front office reception and administration duties related to front office department
  • Handle and respond promptly to all incoming inquiries, requests, and complaints by call or face to face
  • Check in function – Register and assign rooms to arriving guests ensuring that registration records are correctly completedwith all required information given by the guests
  • Check out function – Handle check out of departing guests according to the Standard of Procedure of the hotel
  • To check all OTA’s bookings
  • To monitor and review the checklist of all the arrival departure
  • Manage cashiering at the Front Office
  • Handle guests’ request / complaint and when necessary to immediately refer problem and / or complaint to the Front Office Assistant Manager / Hotel Manager for advice and further necessary follow up
  • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
  • Maintains the cleanliness and neatness of the front office department
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    Buat amaran kerja untuk carian ini

    Front Office Officer • George Town, Penang, Malaysia