Responsible for handling front office reception and administration duties related to front office department
Handle and respond promptly to all incoming inquiries, requests, and complaints by call or face to face
Check in function – Register and assign rooms to arriving guests ensuring that registration records are correctly completedwith all required information given by the guests
Check out function – Handle check out of departing guests according to the Standard of Procedure of the hotel
To check all OTA’s bookings
To monitor and review the checklist of all the arrival departure
Manage cashiering at the Front Office
Handle guests’ request / complaint and when necessary to immediately refer problem and / or complaint to the Front Office Assistant Manager / Hotel Manager for advice and further necessary follow up
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
Maintains the cleanliness and neatness of the front office department
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Front Office Officer • George Town, Penang, Malaysia