IT Operations Associate

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

The Role :

ThoughtFull is hiring an IT Operations Associate to lead internal support and infrastructure, enabling a secure and productive digital environment across our hybrid and remote teams. This role is a blend of hands-on technical support, IT administration, SaaS / infrastructure ownership, and proactive tooling governance. You’ll work closely with cross-functional teams to ensure our systems are fast, reliable, and aligned with ISO 27001 and security best practices.

End User & Helpdesk Support

• Provide first-line support to employees (online and offline) across SG, MY, and remote environments
• Resolve issues related to device setup, software installation, network access, printing, etc.
• Maintain a helpful and solution-oriented support attitude
• Track and manage IT requests using a structured ticketing or task system

IT Systems Management (M365, Intune, AAD)

Onboarding & Offboarding Support

Office Tech & Infrastructure

Security & Governance

Requirements

About you :

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.