Senior Operations Engineer (Network Operations Center)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Operations Engineer (Network Operations Center)

Overview

Network Operations Center (NOC) Senior Operations Engineer is a key position responsible for ensuring the stable operation of Mastercard’s Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.

The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.

The Role

• Network Monitoring : Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
• Incident Response : Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
• Troubleshooting : Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
• System Maintenance : Perform regular maintenance checks and updates to network systems, including hardware and software.
• Performance Optimization : Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
• Documentation : Maintain detailed records of network configurations, incidents, and performance reports.
• Coordination : Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
• Training : Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
• Compliance : Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.

All about You :

Good-to-Haves :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.