Executive – Network Operation Centre (Melaka)

Key Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems, and familiarity with retail store support via ticketing and phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge is an added advantage).
• Diagnose and troubleshoot computer and general network issues.
• Provide timely resolution of end-user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of the assigned area.
• Participate in on-call activities and follow the escalation process to provide 24 / 7 support on weekdays and weekends.

Skills Required

Attractive Packages

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