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B2B Customer Operations Specialist - Hybrid

B2B Customer Operations Specialist - Hybrid

Addex Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
3 jam yang lalu
Penerangan pekerjaan
  • Onboard and educate Affiliates, IBs, Money Managers and other partners on the company’s platforms, trading products and account procedures.
  • Handle day-to-day partners’ operations (connections, withdrawals, commission payments, troubleshooting) and monitor affiliates’ and IBs’ activity to optimise performance and report any suspicious behaviour.
  • Maintain and grow strong relationships with partners through proactive outreach (phone, live chat, email) to retain existing business and reactivate inactive partners.
  • Work closely with the team to ensure KPIs are met while following company policies, regulatory requirements and high ethical standards.
  • Support Partners team initiatives, including social media updates and cross-department collaboration, as needed.
  • (Apply now at #J-18808-Ljbffr

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