Associate - Insurance Policy Support (HK POS)

About the Role

Responsible for providing after-sales support to policy-related administrative processes for Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities

• Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Job Requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

#J-18808-Ljbffr