Associate - Insurance Policy Support (HK POS)

Overview

Associate - Insurance Policy Support (HK POS) at AIA Shared Services

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in, with the ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. To get there, we need ambitious people who believe in playing an important part in shaping that future, offering unmatched career and personal growth opportunities, and who are driven to work with and learn from inspiring leaders in the business.

About The Role

Responsible for providing after-sales support to policy-related administrative processes for the Hong Kong market based on guidelines for the issuance of AIA insurance policies.

Job Responsibilities

• Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend and get certified for development plans identified to upgrade authority limit / up skilled and personal development.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Process and assess client data in various systems to verify and confirm correct information as per stipulated requirements. Users may need to manually process / rectify some exceptional cases. Assist other teams on an ad-hoc basis as needed.
• Ensure timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend and get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Job Requirements

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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