Warranty Engineer

Field Early Warning Procedure

• Detect field claim spikes with FEW triangles, analyze factors, create red flag until 15th of each month.
• Link VIM with Red flag within 48h : use VIM if known issue or VIM FEW to ensure the quick collection of the “Right” parts.
• Monitor the 3MIS claims for each claims category and confirm the efficiency of containment actions.
• Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.

Field Returns Analysis

OEM, Dealer, and End User Interface

Defining Warranty Liability with Customer

Statistical Analysis of Customer Warranty Data

Cross-Functional Team Communication

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