Data Center Operation Tehnician

As a Data Centre Operation Technician, you are the first line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24 / 7.

At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.

Responsibilities

• Daily monitoring of Environment Monitoring System including but not limited to : chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor / ceiling) HV / LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
• Ensure Data Hall collocation temperature and humidity are within range.
• Response and attend to equipment alarm on site.
• Troubleshoot abnormal incident / fault based on SOP&EOP.
• Escalated / update accordingly any severity event occurred according to the process and procedures.
• Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
• Monthly / Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
• Assist in maintaining up to date drawings, asset and inventory management.
• Monitor incoming tickets for processing and provide support to clients / users from the ticketing portal or via email and respond based on SLA.
• Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
• Involve in DC related audit process.

Requirements

Benefits