Supervisor (Happy Food Co) - ( GSC Mid Valley Southkey JB )

Overview

Supervisor (Happy Food Co) - ( GSC Mid Valley Southkey JB ) role at Golden Screen Cinemas

Responsibilities

• Be always in full uniform and well-groomed; provide great customer service by behaving courteously and professionally.
• Follow proper procedures when assisting customers that have disabilities, require special care, senior citizens and pregnant women.
• Implement GSC PAT Card scripts and adhere to GSC House Rules by self and subordinates.
• Able to lead team to enhance customer service level.
• Set an exemplary standard of conduct for subordinates to meet customer expectations.
• Ensure team and self comply with the above and perform according to company standard operating procedures.
• Premises and Equipment Maintenance
• Coordinate and implement thorough cleaning activity (Front of House, Back of House, Stockrooms and Staff pantry) on a weekly basis. Report to Superior if pest infection is found.
• Carry out hall sanitisation and cleaning (clearing rubbish, vacuuming and other related to hall cleanliness) after each show.
• Ensure all halls are cleared and cleaned thoroughly at the end of the day.
• Ensure there are sufficient staff to perform hall cleaning and sanitization as per schedule and SOP.
• Ensure and maintain all facilities, amenities and equipment are available and in working condition prior to business hours. Report any maintenance issues to superior immediately.
• Ensure cinema premise is clean, organised and free from pests (Lobby, Foyer, Washroom, Hall, Hallways, Social Area, Play+ area, Box Office, e-Kiosk Foyer, Customer Service Room, etc.).
• Perform simple troubleshooting or calibration on faulty equipment or machines. Report to Superior and Vendor if fault cannot be rectified; coordinate and follow up on repairs.
• Ensure all checklists, hall cleaning and sanitisation are performed daily with efficiency and accuracy by self or subordinate.
• Reporting and Communication
• Attend to staff disciplinary matters.
• Coordinate briefing, meetings and training as required by management.

Job Requirements

Job Benefits

Senioriy level

Employment type

Job function

Industries

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