IT Support - Linux Server (Mandarin)

Responsibilities 岗位职责：

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• 管理服务器订单的交付，并为客户提供售后维护。
• Diagnosing and resolving various hardware, software, server, and network issues.
• 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• 收集、分析和解决客户在售前和售后遇到的技术问题。
• Adhere to strict work handover protocols and provide consistent and accurate information.
• 严格按照规范做工作交接，保证信息同步准确。
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• 遵循公司的客户服务标准和流程，及时了解最新的产品和技术。
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
• 确保客户满意并维护公司卓越客户服务的声誉。

Requirements 岗位要求：

Benefits 福利：