Associate - HRMS L1 Client Support

Overview

PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Associate - HRMS L1 Client Support

PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction.

Responsibilities

• Understand customer needs related to our HR systems and provide expert guidance and support to clients concerning our HR system and services.
• Handle client feedback, emails, and inquiries professionally and collaborate with the IT team to address and resolve client issues efficiently.
• Record and document client feedback and system issues accurately; maintain comprehensive records of all interactions and resolutions.
• Coordinate with the IT team to plan and initiate HR system projects with clients and develop and manage project timelines to ensure alignment with internal and client requirements.
• Clearly document all system requirements and specifications; oversee data migration processes ensuring accuracy and data integrity.
• Demonstrate a customer-focused approach with a commitment to delivering high-quality service; work in a fast-paced environment and manage multiple tasks and projects.

Qualifications, Skills and Experience

Key Working Relationships

Seniority level

Employment type

Job function

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