Bank Customer Service Exec [Fresh Grad|

Handle SG customer inquiries & complaints regarding banking services and products via phone call.

Ensure highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Requirements :

Fluent in spoken English and able to read & write in English. Mandarin is an added advantage to support Mandarin speaking customer.

SPM holder with 5 years full time working experience, Diploma holder with 2 years full time working experience, Fresh Degree holders are welcome.

Additional Info :

Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer only)

Junior officer / Fresh entry's latest shift will normally start at noon / end by 12am.

9.5 hours per shift including 1 hour meal break and 0.5 hours comfort break.

Rest 2 days mostly combined (may be split too)

Location : Walking Distance from Ampang Park station

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Basic is up to RM4,500 | RM3,200 - RM3,500 (Fresh Degree Holder)

RM350 Shift Allowance / up to RM900 if night shift (per month)

RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)

Quarterly KPI Incentives (up to RM2,000) - attendance, ATH, etc.

RM500 Bonus upon confirmation (One time off)

14 days Medical Leave

Medical & Insurance coverage (including Immediate Family)

Dental & Optical RM400 per annum

OT is claimable upon approval

Double Pay on Public Holiday

Performance Bonus and Salary Review in March

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