Retail Outlet Officer (Contract)

DHL Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Implement standardized guidelines & procedures and monitor store performance.
• Undertakes any assignment / special project as determined by the Retail Manager.
• Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
• Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
• To manage and deliver customer-focused service in all retail outlet.
• Conduct cash reconciliation reports and cash / credit card transactions of retail outlet.
• Maintain retail outlet Cash shipment data.
• Coordinate and consolidate data transfer between retail outlet to country office.
• Track store performance through a store scorecard sheet. Implement store hours
• Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.

YOUR PROFILE

OUR OFFER

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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