Operations Analyst

Job Description

Objective : To provide high-quality technical support for GAM applications, ensuring seamless functionality, issue resolution, and continuous improvement of system performance. The offshore support team is responsible for maintaining application availability, addressing user issues, and collaborating with onshore teams to uphold service level agreements (SLAs).

What you will do?

Application Support and Maintenance

• Monitor, troubleshoot, and resolve application-related incidents and issues in a timely manner.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Ensure applications are running optimally and meet performance benchmarks.

Incident and Problem Management

Collaboration and Communication

Change and Release Management

Proactive Monitoring and Optimization

Documentation and Reporting

Compliance and Standards

Must have?

Job Skills

Additional Job Details

Address : PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : WEALTH MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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