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Executive Lounge - Assistant Manager / Manager

Le Méridien Hotels & ResortsKuala Lumpur, Kuala Lumpur, Malaysia

21 hari lalu

Penerangan pekerjaan

Overview

Executive Lounge - Assistant Manager / Manager role at Le Méridien Hotels & Resorts.

Location : Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470.

Job Summary

Club Lounge Assistant Manager / Manager is responsible for recognition and engagement of Elite members through delivery of the highest quality member stay experience. He / she manages and coordinates all aspects of Elite members’ journey : from pre-arrival and arrival experience to post-stay feedback mechanisms. He / she directs, implements and evaluates quality of products and services provided to Club paying and Elite members.

Qualifications

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite members on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Buat amaran kerja untuk carian ini

Executive Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia