Associate II - Marketing

Overview

Role Description : Support and enable Marketing department, providing business program marketing support including but not limited to :

• Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaigns
• Developing full year co-marketing framework and managing the approval process and plan globally
• Program Training
• Escalation management
• Noncompliance - work with IIP finance for resolution of compliance queries
• Localization of content
• Provide marketing assistance to customers using effective communication, listening and comprehension skills
• Solve problems within agreed quality standards using a good understanding of customer and the client's relationship
• Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
• Familiarizes self with the company partner marketing programs
• Help to provides solutions / suggestions to customer, following a set of SOP
• Provide good customer service experience to customers
• Work on the client's program tools and make necessary entries
• Understand and respect language and country nuances when talking with the customers in different countries
• Provide L1 support such as manage daily queries / tickets, troubleshoot basic technical issues (access permission), handle customers onboarding
• Client management, customer service – from US and Latin America

Qualifications

Skills

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