Transformation Manager

Transformation & Transition Manager

Location : PJ, Selangor, Malaysia (Hybrid; travel to client locations as required)

Reports To : Senior Manager, Quality

Employment Type : Full-Time

About the Role : We are seeking an experienced Transformation & Transition Manager from the shared services or BPO industry to lead end-to-end transition activities and drive transformation initiatives. The role involves managing complex programs, coordinating global teams, and implementing strategies to improve operational efficiency and innovation.

Key Responsibilities

• Lead end-to-end transition activities from RFI stage to service delivery.
• Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
• Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
• Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
• Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
• Take part in due diligence (DD) and process discovery (PD) to understand client requirements.
• Act as point of contact for creating and achieving transition milestones.
• Design and execute transformation strategies to enhance operations and drive innovation.
• Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
• Champion continuous improvement and digitalization across functions.
• Drive adoption of new processes, systems, and services throughout the client lifecycle.

Program & Change Management

Stakeholder Engagement

Candidate Requirements

Preferred Attributes

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