Change and Enablement Manager

The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has demonstrated experience in organisational change management, including change impact assessments, digitised knowledge strategies including walkme, excellent written and visual communications, etc. Prior SCM and technology transformation experience is desirable, but not essential, as the incumbent will initially be allocated to the SCM Incremental Change Portfolio.

Strategy

The C&E Lead is expected to independently scope, plan and execute on critical end-to-end items within the C&E / Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of engagement activities targetted at leadership teams and the impact colleague population.

Business

Engagement Activities

• Partners with the Global Principle C&E Lead, and acts as a thought leader to successfully embed the change.
• Works with the Programme / Project Managers (PM), Business Analysts, Design SMEs, HR Comms, other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
• Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
• Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver the project’s objectives and benefits
• Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
• Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives :
• Stakeholder identification, assessment and engagement across locations and functions
• Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
• As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
• Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
• Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management
• Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
• Partner with Group HR communications & People Capability to ensure key messaging and communication / engagement strategy is aligned, consistent and utilizes standardized formats
• Collaborate with leads from other HR and business projects to manage interdependencies, identify synergies and coordinate deployment.

Processes

People & Talent

Regulatory & Business Conduct

Key stakeholders

Qualifications

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

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