Customer Care Professional (English speaker) - Future Opportunities
American ExpressKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanDeliver world-class customer service, while responding to customer’s inquiries and concerns via calls either for the US or Singapore market. Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express. Assess our customers’ needs and suggest / promote alternative products or services. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications. Re-prioritize and adapt to an ever-changing environment. Fluent in English (verbal and written) with strong interpersonal skills. Minimum 1 year of customer service experience. Assertiveness to handle difficult conversations. Excellent negotiation, influencing and resourcefulness skills. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering outstanding service in every interaction with our customers. The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools. Ability to work on a 24 / 7 rotating roster. Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business needs Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Entry level Full-time Other
Overview
Join to apply for the Customer Care Professional (English speaker) - Future Opportunities role at American Express .
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
Areas of opportunities
- Communication Techniques
- Time management
- Emotional Maturity
- Adaptability
- Going the extra mile
Responsibilities
Qualifications
Benefits
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Seniority level
Employment type
Job function
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Care Future • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Enablement Partner, Adoption
SEEKSelayang Municipal Council, Selayang Municipal Council, Malaysia SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Candidate Care Specialist
Prometric Ireland LimitedKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Posted Thursday 23 January 2025 at 16 : 00 | Expires Friday 14 February 2025 at 15 : 59.
The role of a Candidate Care Specialist supporting the ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Analyst I - (Global Business Services)
Kimberly-ClarkPetaling Jaya, Selangor, Malaysia Customer Care Analyst I - (Global Business Services).Customer Care Analyst I - (Global Business Services).You’re not the person who will settle for just any role.
Because we’re out to create Better ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (English)
YPOSeri Kembangan, Selangor, Malaysia YPO is a member organization for over 38,000 CEOs and leaders worldwide.Our purpose is to create a better world by developing better leaders.
YPO offers platforms, programs and opportunities for lif...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist - Mandarin Speaker
OX Human Resources ConsultanciesKuala Lumpur, Kuala Lumpur, Malaysia Senior HR & Talent Acquisition Specialist | Global Recruiter | FX industry Forex & CFDs | Emiratization | Crypto | Payment Solutions | Real Estate.
The ideal candidate loves talking to people and pr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Analyst I - (Global Business Services)
Kimberly ClarkPetaling Jaya, Selangor, Malaysia Customer Care Analyst I - (Global Business Services).You’re not the person who will settle for just any role.Because we’re out to create Better Care for a Better World, and that takes a certain kin...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Premium Travel & Lifestyle Consultant (Cantonese and English speakers) - Future Opportunities
American ExpressKuala Lumpur, Kuala Lumpur, Malaysia Premium Travel & Lifestyle Consultant (Cantonese and English speakers) - Future Opportunities at American Express.American Express invites you to share your resume so you can be considered for futu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Sales Development Representative (English speaker)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Concentrix Federal Territory of Kuala Lumpur, Malaysia.As a Virtual Sales Development Representative, you will execute daily outbound phone calls / emails, contact decision makers (C-Level), build qu...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Data Partner- Math- Chinese - Remote- Global
TELUS Digital AI Data SolutionsKuala Selangor, Kuala Selangor, Malaysia Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Specialist, Customer Success (English Speaker)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Specialist, Customer Success (English Speaker).Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.
Specialist, Customer Success (English Speak...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Professional – Japanese speaker (Voice) - Future Opportunities
American ExpressKuala Lumpur, Kuala Lumpur, Malaysia Customer Care Professional – Japanese speaker (Voice) - Future Opportunities.Customer Care Professional – Japanese speaker (Voice) - Future Opportunities.
American Express invites you to share your ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Associate Customer Marketing
The Hershey CompanyKuala Selangor, Kuala Selangor, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Banking - Mand Eng Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Customer Success Specialist (Banking - Mand Eng Speaker).Agensi Pekerjaan JobScoper Sdn.Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Assist and educate customers on self-serv...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Member Guidance Specialist (English & Mandarin Speaking)
YPOKajang Municipal Council, Selangor, Malaysia Member Guidance Specialist (English & Mandarin Speaking).FACILITATOR | ADVOCATE | PROBLEM SOLVER | COMMUNICATOR | OPTIMIZER | PARTNER.
YPO is a member organization for over 38,000 CEO's and leaders ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Specialist, Sales Development (English Speaker)
ConcentrixKuala LumpurMalaysia, Kuala Lumpur, Malaysia Concentrix Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.Work within dedicated territory for established client.Provide accurate weekly / ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer eXperience Specialist ( Vietnamese & English Speaker)
RochePetaling Jaya, Selangor, Malaysia Customer eXperience Specialist ( Vietnamese & English Speaker ).At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open di...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Professional – Rotational Shift : Customer Engagement Network - SG Market
American ExpressKuala Lumpur, Kuala Lumpur, Malaysia At American Express, our culture is built on a 175-year history of innovation, shared.Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part o...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Specialist, Customer Experience (English Speaker)
KlookKuala Lumpur, Kuala Lumpur, Malaysia We are Asia’s leading platform for experiences and travel services, and we believe that we can help.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu