E-Commerce Operations Specialist

Job Responsibilities :

• Develop and implement strategies to improve customer experience for both buyers and sellers on the platform.
• Collect and analyze feedback from B2B sellers and B2C buyers to identify areas for product and feature improvement.
• Execute targeted marketing campaigns (email marketing, push notifications, promotions) to drive user growth and engagement.
• Conduct competitor analysis to stay updated on industry trends and identify innovative opportunities.
• Track and evaluate promotional campaign performance, and optimize strategies based on data insights.
• Provide high-quality customer support by resolving inquiries and maintaining customer satisfaction.
• Use data analytics to identify product issues, optimize key product metrics, and improve product performance.
• Develop strategies to increase customer lifetime value through refined operations and product usage expansion.

(Apply now at #J-18808-Ljbffr