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Business Process Sr Representative - After Market Services

Keysight TechnologiesGeorge Town, Penang, Malaysia

25 hari lalu

Penerangan pekerjaan

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The RMA (Return Material Authorization) Administrator coordinates repair orders for Keysight products between the field and the factory. As part of the After Market Services (AMS) team, this role supports a growing global customer base and works with the Customer Service, Technical Support, and Sales teams across all Ixia business divisions. The right candidate is customer focused, communicates effectively, is detail oriented, and has experience with Oracle or similar CRM / ERP systems.

Process RMA order requests in SFDC
Manage all customer RMA related instructions, status requests, and follow-up correspondence
Coordinate with RMA technicians on order shipment and repair schedules
Collaborate with shipping to expedite order shipments
Work with Receiving to resolve receipt issues pertaining to RMA orders
Field requests for problem history, verification of ownership, warranty, etc.
Verify inventory availability for order fulfillment
Close RMAs and service requests
Create export documentation for RMA shipments as necessary
Interface with stakeholders across the Operations management team
Other assignments as identified by management as needed

Qualifications

4+ years of experience in RMA Administration, Customer Service or Order Entry

Proficient in MS Office and Outlook

Clear and effective written and verbal communication

Responsive and empathetic to customer needs

Ability to handle long periods of computer usage

Self-motivated and proactive in a fast-paced environment

Highly organized with strong planning, time management, and decision-making abilities

Capable of managing projects efficiently and independently with minimal supervision

Strong teamwork skills in support of department goals

SFDC (Salesforce.com) knowledge is a plus

Location and Relocation

Candidates must be local or willing to relocate / commute to Bayan Lepas.

Job Details

Employment type : Full-time

Seniority level : Not Applicable

Job function : Other

Industries : Appliances, Electrical, and Electronics Manufacturing

Equal Opportunity Employer : Keysight is an Equal Opportunity Employer.

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Representative Market • George Town, Penang, Malaysia