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Client Account Manager

Client Account Manager

Mercury Technology Consultancy Sdn BhdPenangMalaysia, Penang, Malaysia
6 hari lalu
Penerangan pekerjaan

Mercury Technology Consultancy Sdn Bhd – Penang

We are looking for a dedicated and proactive Client Account Manager to manage key client portfolios and support their business growth. This role is ideal for someone who enjoys communication, strategic thinking, and relationship management — and wants to build a career in the online software solutions industry.

You will act as the main bridge between clients and our internal teams — managing product updates, reviewing performance, and providing insights to help clients optimize results.

✨ If you are passionate about client success, detail-oriented, and eager to work in a dynamic digital environment, we’d love to meet you.

About the Role

We are looking for a dedicated and proactive Client Account Manager to manage key client portfolios and support their business growth. This role is ideal for someone who enjoys communication, strategic thinking, and relationship management — and wants to build a career in the online software solutions industry.

You will act as the main bridge between clients and our internal teams — managing product updates, reviewing performance, and providing insights to help clients optimize results.

✨ If you are passionate about client success, detail-oriented, and eager to work in a dynamic digital environment, we’d love to meet you.

Key Responsibilities

Client Relationship Management

  • Build and maintain strong, long-term relationships with key clients.
  • Serve as the main point of contact via email and online platforms.
  • Ensure clients receive timely updates and proactive support.

Performance & Growth Management

  • Conduct regular account reviews to monitor client performance.
  • Provide suggestions and insights to help clients improve engagement and revenue.
  • Coordinate with internal teams to deliver effective solutions.

    • Reporting & Data Management

  • Use CRM tools to track client activity, product usage, and feedback.
  • Prepare reports and identify opportunities for account growth.

    • Cross-Team Collaboration

  • Share client insights with internal teams to enhance products and services.
  • Support business initiatives through proposals, presentations, and documentation.

    • What We’re Looking For

  • Diploma / Degree in Business, Marketing, Communications, or related fields.
  • Minimum 3 years of experience in Account Management , Client Relations , or Customer Success roles.
  • Proficient in CRM systems and Google Workspace (Sheets, Docs, Slides) .
  • Excellent interpersonal and communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • English proficiency is required. Fluent in Mandarin (essential for client communication). Cantonese is an advantage.

    • Why Join Us?

  • Be part of a young, energetic, and collaborative team in the digital entertainment software field.
  • Opportunity to work closely with regional clients and teams from Hong Kong HQ .
  • Gain strong exposure in client strategy, communication, and business development .
  • Supportive and growth-oriented company culture.
  • Stable and rewarding career path in a growing global industry.

    • Learn more about us :

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Account Manager • PenangMalaysia, Penang, Malaysia