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Customer Experience Specialist - Japanese Speaker Night Shift Only (Based in Kuala Lumpur with [...]

Customer Experience Specialist - Japanese Speaker Night Shift Only (Based in Kuala Lumpur with [...]

AgodaKuala Lumpur, Kuala Lumpur, Malaysia
5 jam yang lalu
Penerangan pekerjaan

Overview

Customer Experience Specialist - Japanese Speaker Night Shift Only (Based in Kuala Lumpur with relocation support)

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. This role requires fluency in Japanese and English and involves night / graveyard shifts with shift rotations. Relocation support is available.

Responsibilities

  • Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels (phone, email, and live chat).
  • Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training.
  • Understand and deliver business strategies, and improve customer service through the execution of self-service options.
  • Be accountable for meeting individual KPIs and team goals.
  • Continuously identify work process improvements and communicate them to Team Leaders and / or Managers.

Qualifications

  • Native Japanese speakers with excellent command of spoken and written Japanese and English.
  • JLPT N1 qualification.
  • Business-level English.
  • Open to working graveyard shifts.
  • Experience in customer service roles is desirable; prior contact or call center experience is preferred.
  • Personality traits : good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused.
  • Customer service skills : attentiveness, empathy, patience, consistency, persuasion, excellent telephone manners, and strong communication skills.
  • Analytical thinking and strong problem-solving skills.
  • Ability to tolerate stress and work effectively in a high-pressure environment.
  • Willingness to work in shift rotations (including night and graveyard shifts).
  • Able to work on public holidays and weekends.
  • Own transportation arrangement required due to shift rotation basis.

    • In Return, Agoda Will

  • Offer an attractive annual salary and subsidized parking rate (above market rate).
  • Provide a 5-day working week (any 5 days of the week).
  • Set up medical coverage (outpatient and inpatient).
  • Provide 4 weeks of comprehensive paid training.
  • Offer staff discounts — discounted hotel accommodation anywhere in the world.
  • Support leadership development.
  • Maintain a smart and casual dress code.

    • Work Arrangement

  • Rotational shifts, including night and graveyard shifts.
  • Work from office or hybrid arrangement.

    • Visa sponsorship and relocation package provided. For non-local Malaysian candidates, a bachelor’s degree or equivalent is required for visa application purposes.

    Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. If you need assistance or accommodation due to a disability, please let us know.

    By applying to this job, you agree that Agoda may process your personal data in accordance with the Agoda applicants’ privacy statement.

    Equal Opportunity Employer

    At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. Employment is based on merit and qualifications, and we are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

    We do not accept unsolicited third-party resumes. For more details please read our privacy policy.

    Disclaimers

    We do not recognize any agency’s representation of a candidate from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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    Buat amaran kerja untuk carian ini

    Customer Experience Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia