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Operation and Support Engineer (f / m / d)

Operation and Support Engineer (f / m / d)

ng-voice GmbHKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks. As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products. The role can be located in Malaysia.

Tasks

What you’ll do :

  • Continuous operations of the solution.
  • Support client’s tech teams 24 / 7 via an online portal, phone, email, and chat.
  • Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
  • Troubleshoot IMS Telco or Cloud-related issues.
  • Keep clients updated on the progress.
  • Continuously monitor the deployed solutions.
  • Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague :

  • Experience with Linux machines (setup, admin, operation).
  • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
  • Debugging and tracing skills (Wireshark).
  • You are experienced with IMS.
  • Very goodcommunication and customer handling skills.
  • Fluency in English.
  • Available to work in rotating shifts
  • Experience providing support to technical clients and their teams.

    • Nice to have

  • Knowledge ofsignalingstandards and protocols such as SIP and Diameter.
  • Experience with Kubernetes administration.
  • Workedwith publiccloudslike AWS and GCP.
  • Experience in mobile networks (EPC and 5G).

    • Benefits

    A little more about our culture and why you should join

  • Work-Life-Balance is a priority : Flexible working that suits you - we live and breathe a hybrid remote culture anddon'tmind where and when you work
  • We are committed to building a diverse team thatrepresentsa variety of backgrounds, perspectives, and skills in a traditionally notvery diverseindustry
  • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
  • We are more interested in your experience and knowledge than formal degrees
  • Entrepreneurial culture and flat hierarchies
  • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
  • Home office budget (for full-time employees)

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Operation Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia