Customer Success Manager

Our mission is to revolutionize financial management by providing advanced, AI-driven AR / AP solutions that empower businesses of all sizes to optimize cash flow, automate operations, and seamlessly manage global transactions. We strive to deliver innovative, end-to-end financial solutions that integrate effortlessly with existing systems, enhance security, and drive efficiency, enabling our clients to focus on growth and success in an increasingly complex and connected world.

The Role

As the direct owner of customer business success, you will drive customer value maximization and ensure long-term partnerships.

What you will do

Customer Relationship Management

• Serve as the primary business contact for enterprise clients, building deep trust relationships
• Conduct regular business reviews to understand customer strategy and pain points
• Lead customer success plan development, ensuring customers achieve expected business outcomes
• Manage customer expectations and communicate product updates and roadmap changes

Customer Growth & Expansion

Renewal & Retention Management

Why Join Us

Business Impact Core Role

Directly influence company revenue growth, playing a key role in customer value realization and business expansion

Product Strategy Participant

Deeply participate in product planning based on customer needs, driving product-market fit improvement

High-level Business Skills

Interface with enterprise-level decision makers, rapidly enhancing business negotiation and strategic thinking capabilities

Long-term Career Value

Ideal Profile

Requirements

Essential Qualifications

Preferred Qualifications

What's on Offer?

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