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Customer Success Advisor Indonesian Speaker

Customer Success Advisor Indonesian Speaker

HudsonKuala Lumpur, Kuala Lumpur, Malaysia
13 jam yang lalu
Penerangan pekerjaan

Overview

Customer Success Advisor Indonesian Speaker – on-site in Kuala Lumpur, Malaysia. Part of Flexremote (Flexhive / Hudson Group) recruiting for a role based in Malaysia for a fintech client. Work directly for the client while joining a growing community of professionals across SE Asia with Flexremote.

Responsibilities

  • Deliver exceptional service to guests and partners through phone, email, and live chat.
  • Handle travel-related queries with empathy and professionalism.
  • Resolve issues, support bookings, and ensure data confidentiality.
  • Contribute to continuous process improvements while achieving performance goals.

Job Details

Job Location : Kuala Lumpur, on site. Full-time (9am – 6pm). Salary up to 5800MYR (depending on experience).

Qualifications

  • Must be Malaysian citizen , fluent in both Indonesian and English (written and verbal).
  • Minimum 2 years of professional experience in the Online Travel Agency (OTA) industry, with a focus on flight bookings, attractions, and tour services (e.g., Trip.com, Booking.com, Expedia, Agoda, Traveloka).
  • Proven customer complaints handling experience within a contact center environment.
  • Demonstrated track record of achieving KPIs in a fast-paced, customer-focused role.
  • Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or Zendesk .

    • About you

    We are looking for a responsible, ethical, and goal-driven team player who brings enthusiasm, empathy, and professionalism to every customer interaction. The ideal candidate has solid experience in the OTA travel industry , strong skills in complaint handling within a contact center, and is fluent in both Indonesian and English . Proficiency in Microsoft Office and CRM tools like Salesforce or Zendesk is essential, with a passion for delivering excellent service and achieving KPIs.

    Requirements

  • Must be a Malaysian citizen , fluent in both Indonesian and English (written and verbal).
  • Minimum 2 years of professional experience in the Online Travel Agency (OTA) industry (e.g., Trip.com, Booking.com, Expedia, Agoda, Traveloka) with a focus on flight bookings, attractions, and tour services.
  • Proven customer complaints handling experience within a contact center environment .
  • Demonstrated track record of achieving KPIs in a fast-paced, customer-focused role.
  • Proficiency in Microsoft Office Suite and CRM systems such as Salesforce or Zendesk .

    • Sounds like you? Apply now!

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    Buat amaran kerja untuk carian ini

    Customer Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia