Application Owner & Support Manager - APAC
The Adecco GroupKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanWork in close collaboration with stakeholders to understand business needs and priorities Ability to effectively communicate in business and technical language between business and outsource support services team to articulate ideas and technical terms clearly and concisely Service Ownership – accountable for AMS applications performance & availability, Change Request (CR) & Service Enhancement Request (SER) review & approval, and Total Cost of Ownership (TCO) Service Delivery (Application Support) – management of post‑live business systems (applications) that is not part of Application Maintenance and Support (AMS) supplier scope Problem Management – perform investigations, engage Solution Delivery or PROD for Apps or Infra for any changes in the respective areas Level 3 escalation – Change / Enhancement Requests (requirements, coordination of UAT with user / sign‑off) Respective Business Applications’ reports enhancements Production support for business systems (applications) not part of the AMS supplier scope : Business Applications’ user administration Setup the necessary infrastructure supporting the business applications for the respective phases (Dev / Test / Staging / Training / PROD) Ensure regular quality control reviews, alignment meetings are taking place with suppliers, vendors, IT stakeholders and business representatives Self‑starter with leadership potential who can work independently and in matrix style teams on tasks and projects with limited supervision 6–8 years of experience in an Application Support or Solution Delivery position with comparable complexity, plus 3 years of team management experience Ability to explain complex, technical matters in simple language Delivery of stakeholder expectations whilst working in a fast‑paced environment with tight deadlines, budgets and resources Consistent and continuous customer focus in a demanding environment Experience in multinational and multi‑cultural environments is an added benefit Experience in managing and coaching teams Experience engaging with senior leaders / stakeholders Good to excellent command of English; another Asian language is appreciated University degree, preferably in an IT technical subject Mid‑Senior level Full‑time Information Technology Human Resources Services
Talent Acquisition - APAC @ The Adecco Group
The Adecco Group Malaysia is seeking a dynamic Application Owner & Support Manager for an APAC-level role, based at our Kuala Lumpur office.
Reporting to : APAC IT Hub Director, Head of IT Asia
Location : KL Hub
Job Responsibilities
- Manage relationship between IT and key users and business representatives
- Act as IT Service Owner for Application Maintenance and Support (AMS) supplier scope’s applications
- Be the key contact point from IT for any applications support related matter such as Level 2 and bug fixing (for non-AMS applications)
- Own relevant applications controls and risks, including identification, self-assessment, remediation, and mitigation plan
- Ensure relevant personnel within Solution Delivery Management clearly understand Business Customer requirements and the functional analysis to ensure they deliver the right solution
- Continuously assess the current operational ‘state’ of the business, identify weaknesses and opportunities, put forward new / fresh innovative perspective to improvement initiatives
- Manage application support team and coordinate any other IT solution stakeholders
- Establish effective working relationship with outsource support services to ensure alignment and no gaps in supporting the business, both in terms of functional and technical support for applications support scope that remain in‑house
Main Accountabilities
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Education & Training
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Application Support • Kuala Lumpur, Kuala Lumpur, Malaysia