Tidak lagi menerima permohonan
Global Support Engineer
TiDB, powered by PingCAPMalacca City, Malacca, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor's degree or higher in computer science or a related field from a nationally accredited institution. Fluent in both English and Chinese (speaking, listening). We are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles. Proficiency in the operational mechanisms and management of relational databases such as MySQL / Oracle; experience with NoSQL, NewSQL, or related technologies is a plus. Familiar with Linux / Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults. Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively. Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team. Open to flexible work arrangements. Afternoon shift : 12 : 00 PM to 9 : 00 PM (Monday through Friday) Morning shift : 9 : 00 AM to 6 : 00 PM (Monday through Friday)
Direct message the job poster from TiDB, powered by PingCAP
PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.
About the role
As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB / TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.
Responsibilities
- Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
- Consult and collaborate with engineers within the team or across teams to address customer issues.
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
- Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.
Qualifications
Shift schedule
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Software Development, IT System Data Services, and Data Infrastructure and Analytics
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary : MYR3,000.00 - MYR4,500.00
Referrals increase your chances of interviewing at TiDB, powered by PingCAP by 2x
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Support Engineer • Malacca City, Malacca, Malaysia
Pekerjaan yang berkaitan
%20Sdn.%20Bhd.)
- Dinaikkan pangkat
- Baharu!
Network Engineer - Mandarin Fluency Required
CommandLinkMuar, Johor, Malaysia CommandLink is a global SaaS platform that delivers network, voice, and IT security solutions, enabling corporations to consolidate core infrastructure into a single vendor and use a proprietary si...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
- Dinaikkan pangkat
Microsoft Work
FreelancingMalacca City, Malacca, Malaysia Assist on data entry and data analysis.Ensure there is no mistakes in a template, proofreading, find information, call for appointments and prepare slides.
Perform data entry and data analysis tasks...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Testing (System) Engineer
In Win Asia Sdn BhdSeremban, Negeri Sembilan, Malaysia Develop and implement test programs for Design Validation Testing (DVT) and Production Validation Testing (PVT).Add new test items to enhance testing coverage.
Improve test accuracy to ensure reliab...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Containerization & Virtualisation Engineer
CanonicalSeremban, Negeri Sembilan, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Containerization & Virtualisation Engineer.
Canonical Kuala Lumpur, Federal Territory of Kua...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Designer, Systems (Computer)
STARFIVE INTERNATIONAL PTE. LTD.Pasir Panjang, Negeri Sembilan, Malaysia We are the System Architecture Group at StarFive in Singapore.We focus on micro-architectural design, modeling, exploration and benchmarking.
We help leadership and different stakeholders to make a ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Cloud Deployment Engineer (Mandarin Speaker) (Remote / Hybrid)
Hiredly XPasir Panjang, Negeri Sembilan, Malaysia Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation.
We are seeking a skilled CDE with...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Technical Support Administrator
RIMINI_MALAYSIA RIMINI STREET MALAYSIA Sdn BhdMuar, Johor, Malaysia Technical Support Administrator page is loaded.Technical Support Administrator.Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-.Nasdaq : RMNI), ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Network Engineer
NSFOCUSPasir Panjang, Negeri Sembilan, Malaysia NSFOCUS are looking for an experienced network engineer to support customers with escalated issues, develop provisioning processes and automation, and use traffic engineering techniques to provide ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Primary Support Engineer, SAP BASIS – HANA （Japanese speaker)
Rimini StreetPasir Panjang, Negeri Sembilan, Malaysia Primary Support Engineer, SAP BASIS – HANA (Japanese speaker).The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
SYSTEM ANALYST ASSOCIATE
OnsemiSeremban, Negeri Sembilan, Malaysia Collaborate with IT infrastructure, cyber security, and engineering teams to implement system upgrades, patches, and improvements.
Monitor system performance and proactively identify areas for optim...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer (APAC)
LaravelPasir Panjang, Negeri Sembilan, Malaysia Be among the first 25 applicants.At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global commu...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer
VirtuozzoMalacca City, Malacca, Malaysia Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently an...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Microservices Engineer
CanonicalSeremban, Negeri Sembilan, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Administrator
Rimini StreetMalacca City, Malacca, Malaysia Technical Support Administrator.Technical Support Administrator.Get AI-powered advice on this job and more exclusive features.
Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Support Engineer, SAP MM / SD
Rimini Street, IncSeremban, Negeri Sembilan, Malaysia Support Engineer, SAP PP / QM page is loaded.Apply locations : Remote Malaysia.Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
IT Executive (Seremban)
Kim Hin Ceramic (Seremban) Sdn. Bhd.Seremban, Negeri Sembilan, Malaysia Company : Kim Hin Ceramic (Seremban) Sdn Bhd.Category : Information Technology.Lead and Supervising IT Department.Planning and monitoring IT hardware issue and activities.
Planning arrangement of tech...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
System Support Engineer – Integration Services
Career HorizonsSeremban, Negeri Sembilan, Malaysia Company Overview : Our client is a leading player in the dynamic and rapidly evolving E-commerce industry.Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-no...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Network Engineer (SD-WAN & Managed Services)
CommandLinkMuar, Johor, Malaysia Network Engineer (SD-WAN & Managed Services) at Command|Link.This is a Full-Time, 100% Remote opportunity with multiple shift options available.
English and Mandarin fluency is required.Please submi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu