Network Engineer (SD-WAN & Managed Services)

Overview

Network Engineer (SD-WAN & Managed Services) at Command|Link. This is a Full-Time, 100% Remote opportunity with multiple shift options available. English and Mandarin fluency is required. Please submit your resume in English.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Key Responsibilities

• Provide end-to-end support for customers with a focus on SD-WAN (preferably Cato), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support.
• Mentor and train fellow engineers on complex technical issues and solutions.

What You’ll Need for Success

Compensation & Work Schedule

What You’ll Enjoy

Referrals increase your chances of interviewing at Command|Link by 2x.

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