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Area Manager

Area Manager

Secret Recipe Cakes & Cafe Sdn BhdKlang, Selangor, Malaysia
13 jam yang lalu
Penerangan pekerjaan

Benefits

  • Reputable company
  • EPF, SOCSO and EIS contribution
  • Sales Commision
  • Incentives
  • Group Personal Accident Protection
  • Group Hospitalization Scheme
  • Outpatient Treatment
  • Dental Subsidy
  • Annual leave
  • Miscellaneous leaves (i.e Birthday,Compassionate, Wedding, Examination, Calamity etc)
  • Compassionate Token
  • Birthday Gift
  • Wedding Cake
  • Staff Purchase Discount
  • Duit Raya
  • Flexible working hour

To be successful in this role, you will need to have...

  • At least Diploma / Bachelors in Hospitality, F&B management or related disciplines.
  • Minimum 3 to 4 years of experience in the same management capacity within the F&B / retail industry
  • Experienced with food safety and inventory management procedures
  • Passionate for customer service and sales
  • Possess own transportation for outlet visits
  • Fluency in Bahasa Malaysia and English. Any additional fluency in other local dialects are welcomed.

    • Job Responsibilities :

    Operational

    a)Customer

  • Ensures that outlet teams are delivering excellent customer service in the area
  • Ensures that all customer feedback are appropriately addressed
  • Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

    • b)Operations

  • Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes :

    • ➢ Compliance with all legal, financial and operating company policies and procedures

    ➢ Food safety, sanitation, cleanliness, security and halal requirements are followed at all times

    ➢ All in outlet SOPs are strictly adhered to at all times

    ➢ All products and services going out to customers are of high quality and within standard

    ➢ Outlet is well kept and maintained, representing the brand appropriately

    People

    a)Outlet Teams

  • Ensures that all outlets within area are adequately staffed at all levels
  • Creates positive people culture and working environment within all outlets in area where people are motivated
  • Monitors staff retention and turnover, initiates plans to retain people
  • Values and respects diversity

    • b)Training and Development

  • Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
  • Ensures that training and development of outlet teams are of high quality and timely

    • Financial

    a)Sales

  • Sets targets, tracks and monitors performance of individual outlets
  • Drives action plans to achieve these targets

    • b)Profit

  • Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
  • Control Shrinkages, store theft and fraud
  • Improves product mix to improve sales productivity for better food cost

    • Growth

    a) Brand

  • Always looking for opportunities to grow brand in area

    • b)New Outlet Openings and New Products

  • Leads and supports new outlet openings / new products, ensure that it is adequately resourced and set up for success
  • Coaches and supports new outlet management
  • Implements plans to reach Financial and Operational goals
    • Buat amaran kerja untuk carian ini

    Manager • Klang, Selangor, Malaysia