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Customer Servicing / Ticketing Executive - Near LRT #BSTM18#

Customer Servicing / Ticketing Executive - Near LRT #BSTM18#

FastJobsPetaling Jaya, Selangor, Malaysia
5 hari lalu
Penerangan pekerjaan

Location : UOA Business Park, Shah Alam

Basic Salary : RM2,400 + Incentives (up to RM2,000 – RM3,000 based on performance)

Working Days : 5 Days rotational with 2 days off

Shifts : Rotational (9 : 00 AM – 7 : 00 PM / 12 : 00 PM – 10 : 00 PM)

Job Responsibility

  • Communicate clearly with potential and existing customers to help them understand our services.
  • Handle inbound and outbound calls, as well as WhatsApp communication, in a professional and timely manner.
  • Manage and follow up on customer enquiries to ensure a smooth experience from start to finish.
  • Ensure all support tickets are handled effectively by advising customers to visit designated service centres for inspections.
  • Share accurate and updated product and service information.
  • Maintain accurate and up-to-date customer records in the system (training will be provided).
  • Achieve individual and team sales or service targets.
  • Provide simple daily reports and valuable customer feedback to relevant teams.
  • Collaborate with internal departments to resolve customer issues efficiently.
  • Work independently, stay self-motivated, and maintain a positive attitude in a fast-paced environment.

Job Requirements

  • Minimum SPM / Diploma / Degree qualification.
  • No prior experience required — fresh graduates are encouraged to apply.
  • Excellent communication skills in English (Bahasa Malaysia is a plus).
  • Willing to work rotational shifts, including weekends and public holidays when needed.
  • Strong customer service mindset, problem‑solving skills, and attention to detail.

    • Perks & Benefits

  • Attractive tier-based incentive scheme — the more you perform, the more you earn!
  • EPF & SOCSO contributions.
  • Overtime pay for work on public holidays.
  • Training and development opportunities.
  • Friendly, supportive, and dynamic work environment.

    • EA License No : Agensi Pekerjaan Asia Recruit Sdn Bhd

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Servicing Executive • Petaling Jaya, Selangor, Malaysia