Tawaran kerja ini tidak tersedia di negara anda.

Academy for Services & Consulting (APAC) - Services Engagement Associate (Malaysia)

SAP SEKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

We help the world run better

At SAP, we keep it simple : you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Academy for Services & Consulting

The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

The SAP Academy for Services & Consulting is a 12-15 month graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.

Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.

As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Services Engagement Engineer (SEE) is a strategic advisory for primarily the largest SAP customers. It brings SAP’s innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.

The SAP Services Engagement Engineer is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. SEE is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution’s scope.

We are looking for a team member who is able to demonstrate and / or is keen to learn the following :

Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as SEE : resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management
Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
Business acumen and business understanding : ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
Working as a core member of a virtual account team and orchestrating cross-account internal governance
Analysis of customer situation and requirements, including business requirements, program / project, IT, transformational, architecture, development, infrastructure, and operational topics
Engagement governance, executive reporting & presentations
Gain or have previous experience in design, implementation, and change management projects
Facilitation, negotiation, and de-escalation skills

Education and Qualifications / Skills and Competencies

Bachelor’s degree, or equivalent tertiary study

0-3 years\' work experience with customer facing roles

Team player with ability to work independently and take ownership of assigned tasks

Good listener with excellent communication skills, empathetic, collaborative

Resourceful self-starters with strong interpersonal skills who are eager learners

Interested in technology, innovation, and how digital platforms can solve business challenges

Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

Expectations and Tasks

Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications

Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements

Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training

Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes

Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations

Build and maintain relationships with internal and external stakeholders

Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical / functional consultants)

Adapt to knowledge on new technologies in a consistently dynamic and changing environment

Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer

Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers

We are committed to equal employment opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you need accommodation or assistance to navigate our website or to complete your application, please contact

Successful candidates might be required to undergo a background verification with an external vendor. This post does not imply a job offer. All qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Location : Kuala Lumpur, Malaysia

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

For Consulting Apac • Kuala Lumpur, Kuala Lumpur, Malaysia