Technical Product Manager

Technical Product Manager page is loaded## Technical Product Managerremote type : Hybridlocations : Kuala Lumpur - GOCtime type : Full timeposted on : Posted 8 Days Agojob requisition id : JR We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

• Position Summary :
• As our Technical Product Manager for the Mintsoft Integrations Platform, you'll be the strategic architect behind one of our most critical assets - a platform that powers over 250 integrations in the warehouse management space. This isn't just about managing a product; it's about creating beautiful, seamless connections that help businesses thrive.Your mission is to drive the strategic direction and flawless execution of our integration’s ecosystem. You'll be responsible for ensuring every integration delivers exceptional value, from established marketplace giants to emerging niche solutions. This role puts you at the heart of our customers' success stories, enabling them to connect their world in ways that truly matter.You'll think strategically about the future of Mintsofts integrations while executing with precision on today's priorities. Your success will be measured not just in technical achievements, but in the real business impact you create for the many of customers who depend on seamless integrations to run their operations.This is a role for someone who thrives at the intersection of technology and business strategy, who can navigate complexity with confidence, and who understands the crucial value that integrations play in product led Saas. This role is varied in content and individuals successful in this role will think and plan strategically as well as execute tactically. To succeed in this role, you must relish working with passion at pace.
• Key accountabilities and responsibilities :
• You will be accountable for defining and achieving your organisational key results for our integrations platform ecosystem for Mintsoft, part of the Small Business Division softco.
• You will engage regularly with customers, integration partners, and internal stakeholders to define roadmaps, gather feedback, and solve complex connectivity challenges
• You will work with sales, support, marketing, customer success teams, and engineering as key stakeholders who input into your platform roadmap while articulating integration value propositions
• You will partner closely with engineering and technology leadership around delivery estimates and technical priorities, balancing new feature development with platform stability, performance, security, and scalability requirements
• You will stay current with industry trends, competitive moves, and emerging technologies in warehouse management and integration spaces to inform your strategic direction
• You are responsible for the entire integration lifecycle including partner onboarding, go-to-market strategies, platform evolution, and strategic sunset of legacy connections
• Key outcomes :
• Build best in class, next gen integrations platform in KL, taking over the ownership and management of all Mintsofts integrations, past and present.
• Reduction in customer churn and improved customer satisfaction scores related to integration experience
• Attainment of platform service levels including uptime, performance, and reliability (with Engineering team)
• Reduction in integration-related support escalations and improved partner onboarding success rates
• Explore growth of integrations as service to other SBD products beyond Mintsoft
• Investigate selling the integrations service as a commercial service outside on SBD
• Skills, knowledge, experience & qualifications :
• 7+ years demonstrable experience in technical product management, preferably with integration platforms, APIs, or B2B SaaS solutions
• Degree in Business, Computer Science, Engineering, or equivalent combination of education and experience
• Strong people management and stakeholder influence experience across technical and business teams
• Track record of bringing complex technical products to market with successful go-to-market strategies
• Solid understanding of API design, integration architecture, and platform scalability requirements
• Understanding of P&L management, budget setting and tracking, with ability to create sound business cases
• Experience with modern integration technologies (REST APIs, webhooks, cloud platforms) and B2B software business models
• Proven ability to communicate complex technical concepts to diverse audiences and manage external partner relationships
• Growth mindset with passion for creating seamless customer experiences and solving real business problems
• Experience and / or strong desire to work within an AI driven development framework a big plusThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.

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