Project Manager (Malaysia)

Overview

An experienced and driven Project Manager is sought to lead IT solution and contact center implementation projects. The role requires strong project management skills, solid technical knowledge, and the ability to coordinate multiple stakeholders across business and technical teams.

Responsibilities

Responsibilities :

• Define project scope, objectives, and deliverables in alignment with client and business goals.
• Plan and manage project resources effectively to deliver within scope, schedule, and budget. Allocate resources as needed and delegate tasks based on team members’ strengths, skills, and experience.
• Develop detailed project schedules, work plans, and communication plans.
• Coordinate internal teams, partners, and vendors to ensure smooth project execution.
• Manage client expectations and maintain strong working relationships throughout the project lifecycle.
• Apply industry best practices, techniques, and standards throughout project execution.
• Lead project meetings, prepare status reports, and maintain comprehensive documentation.
• Monitor and report project progress, risks, and issues to stakeholders, providing regular updates on strategy, adjustments, and progress.
• Develop project controls and risk management procedures. Identify, manage, and mitigate project risks, issues, and dependencies.
• Ensure adherence to delivery standards, governance processes, and quality benchmarks.
• Support continuous improvement of project management processes and practices.
• Use and continually develop leadership skills.
• Perform other related duties as assigned.

Qualifications

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