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Customer Service Officer

Customer Service Officer

MPS Solutions Pte LtdMalaysia
1 hari lalu
Penerangan pekerjaan

Join the team at MPS Malaysia Sdn. Bhd.' as a full-time Customer Service Assistant working in Johor Bahru, Johor, MY. In this role, you will be responsible for providing exceptional customer service and support, ensuring our clients receive a delightful experience every time they interact with our business.

What you'll be doing

  • Engage with customers through various communication channels to understand their needs and provide tailored solutions
  • Respond promptly and courteously to customer inquiries, complaints, and feedback, working to resolve issues in a timely manner
  • Maintain accurate records of customer interactions and follow up as needed
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Identify opportunities to enhance customer satisfaction and implement process improvements
  • Proactively seek out ways to exceed customer expectations

What we're looking for

  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking abilities to handle customer issues effectively
  • Demonstrated experience in a customer-facing role, preferably in the client & sales administration industry
  • Ability to multitask and priorities tasks in a fast-paced environment
  • Proficiency in Microsoft Office suite and customer relationship management (CRM) software
  • A positive, friendly, and customer-centric attitude
  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

    • What we offer

    At MPS Malaysia Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can expect :

  • Comprehensive medical and dental benefits
  • Generous vacation and sick leave entitlements
  • Opportunities for career development and progression
  • A collaborative and inclusive company culture
  • Team-building and social activities
    • Buat amaran kerja untuk carian ini

    Customer Service Officer • Malaysia