Customer Service Officer

Join the team at MPS Malaysia Sdn. Bhd.' as a full-time Customer Service Assistant working in Johor Bahru, Johor, MY. In this role, you will be responsible for providing exceptional customer service and support, ensuring our clients receive a delightful experience every time they interact with our business.

What you'll be doing

• Engage with customers through various communication channels to understand their needs and provide tailored solutions
• Respond promptly and courteously to customer inquiries, complaints, and feedback, working to resolve issues in a timely manner
• Maintain accurate records of customer interactions and follow up as needed
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Identify opportunities to enhance customer satisfaction and implement process improvements
• Proactively seek out ways to exceed customer expectations

What we're looking for

What we offer

At MPS Malaysia Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can expect :