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客服主管 (Customer Service Team Leader)

客服主管 (Customer Service Team Leader)

Global Wisdom Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
9 hari lalu
Penerangan pekerjaan

职责 :

  • 管理和指导日常客户服务任务的顺利运行,监督,指导,简化流程,并进行标准化评估以提高客户服务的效率。对复杂问题提供清晰的指示。
  • 与客户服务QC团队合作进行知识培训,处理投诉和其他重要任务。
  • 与相关部门进行有效的沟通,以确保成功的业务实施。
  • 协助部门领导实施决策,执行具体计划,和实现团队目标。
  • 帮助员工进行职业发展规划,提高员工满意度,指导建设积极的工作氛围,并培养团队凝聚力。
  • 完成上级分配的其他任务。

要求 :

  • 熟练掌握英语语言技能,熟悉英语表达,以及2-3年的相关客户服务管理经验。
  • 强大的组织能力,适应性,注重细节,对压力的高度恢复力,以及强烈的责任感。
  • 出色的人际交往能力,以建立与各个部门的高效协作关系。
  • 熟练使用办公软件,具有强烈的学习能力。

    • Responsibilities :

  • Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
  • Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
  • Maintain good communication with relevant departments, ensure smooth business implementation.
  • Assist department leaders in making decisions, executing specific plans, achieving team goals.
  • Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
  • Complete other tasks assigned by superiors.

    • Requirements :

  • Bachelor's degree or above.
  • We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
  • Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility. Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
  • Proficient in using office software with a strong learning ability.
  • Candidates with experience in the financial or blockchain industry will be given priority.
    • Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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