Associate Director, Field Investigations (APAC) - CONTRACTOR ROLE

Associate Director, Field Investigations (APAC) - CONTRACTOR ROLE

Apply for the Associate Director, Field Investigations (APAC) - CONTRACTOR ROLE at IP House.

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting‑edge technology and deep cross‑border expertise, we deliver scalable, end‑to‑end solutions for IP portfolio management, enforcement, and brand protection.

Overview Of The Role

The Associate Director of Field Investigations (APAC) will spearhead the continued build‑out of IP House’s on-the-ground field investigations network in the region, including in‑house teams, networks, and strategic partnerships, ensuring robust execution across licensing, compliance, quality management, and business development. This is a highly visible, senior role that will drive both business opportunity and operational excellence for our field investigations services.

Essential Duties And Responsibilities

• Lead the expansion and day‑to‑day management of field investigations across Asia Pacific, overseeing all field activities, subcontractor engagement, and process development in the region.
• Expand and scale a compliant, licensed, and quality‑focused field investigations network—with redundancy in key markets and a focus on coverage expansion, especially across high‑priority jurisdictions in Greater China, Southeast Asia, and other key APAC markets.
• Develop, standardise, and enforce field investigative protocols, including evidence handling, reporting, and client communications, to ensure consistency and compliance.
• Manage ongoing investigative licensing, permitting, and compliance obligations in APAC jurisdictions, ensuring full coverage for current and future business needs.
• In coordination with our Investigative Due Diligence Unit, oversee rigorous vetting and onboarding of our field investigator network : license verification, insurance, references, background checks, and professional standards.
• Maintain compliance with all applicable laws; champion continuous improvement and conformity to emerging regulations and best practices.
• Implement and monitor ongoing quality assurance, performance metrics, and process reviews throughout our network in the region.
• Ensure that all field work is ethical, necessary and proportionate and is aligned with the IP House Code of Conduct for investigators and similar client codes.
• Promote legality, confidentiality, honesty and integrity as the cornerstone of all field operations.
• Partner with Product, Client Success, Client Solutions, and Global Field Investigations teams to drive partnership expansion.
• Cultivate and maintain relationships with key clients, acting as the primary escalation point for field investigations in Asia Pacific and ensuring seamless, high‑touch service.
• Drive the development of value messaging and client‑facing materials that clearly differentiate IP House’s field investigations offering in the region, emphasising national and regional reach, integrated quality, and single‑point accountability.
• Work with Online Operations teams to standardise processes, technologies, and data / reporting practices across all field investigative activities in the region.
• Develop, document, and implement scalable workflows for network expansion, sourcing, vetting, onboarding, assignment, and ongoing review.
• Ensure alignment of regional field investigations initiatives with global process excellence, technology, and commercial strategies—while adapting for local regulatory and operational nuance.
• Recruit, mentor, and manage a high‑performance regional field investigations team, championing a culture of collaboration, innovation, accountability, and continuous learning.
• Establish clear expectations, KPIs, and ongoing development for both in‑house and external field resources.
• Foster transparent communication, regular performance feedback, and strong cross‑team alignment within the regional and global field investigations teams.
• Work with the global team to design and deliver training to promote uniformity and best practice.

What You’ll Bring

Salary is competitive and commensurate with experience and location.

Why IP House

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end‑to‑end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

We invest in our people, fostering a culture of continuous learning, professional growth, and shared excellence. We offer a flexible work environment and a comprehensive benefits package designed to support the health, well‑being, and financial security of our employees and their families.

Join us in safeguarding the brands, content, and innovations that shape our world, and be part of a team that values respect, collaboration, and inclusion.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.

Seniority level : Director | Employment type : Full‑time | Job function : Other, Information Technology, and Management | Industries : Security and Investigations.

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