Benefits Operations Specialist

Overview

We are seeking a proactive and detail-oriented Global Benefits Operations Specialist to join our growing team. This role is crucial for the successful implementation and day-to-day administration of our diverse global benefits programs. The ideal candidate will be a hands-on operator who excels at managing processes, collaborating with internal and external partners, and ensuring a seamless and positive benefits experience for our employees worldwide.

Responsibilities

• Partner with the Global C&B team to support the implementation and ongoing administration of all global benefits programs, including commercial health insurance, wellness initiatives (e.g., health checks), meal vouchers, pension, and other local benefits.
• Manage the end-to-end process for new hire enrollments, qualifying movements / changes, and terminations globally. Ensure data accuracy and timeliness in all transactions with our vendors and internal systems.
• Collaborate with internal stakeholders, including Procurement, Legal, and Finance, to ensure all vendor contracts and renewals adhere to internal procurement protocols.
• Oversee and execute the vendor payment process, ensuring timely and accurate invoice reconciliation and payment to all benefits providers.
• Serve as a key point of contact for employee inquiries and escalations regarding benefits plans, policies, and enrollment processes.
• Investigate and resolve employee issues by liaising with benefit vendors and internal teams, ensuring a high level of employee satisfaction and timely resolution.
• Assist in developing and executing multi-channel communication plans to educate employees on their benefits options, open enrollment periods, and any program updates.
• Assist in updating and maintaining internal benefits policy, process guides, and resources on the company intranet.
• Proactively identify opportunities to streamline and improve benefits operations for greater efficiency and a better employee experience.

Qualifications

Education

Seniority level

Employment type

Job function

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